• How does Holicare address a client's complaint against its staff?

    Holicare afford its clients the utmost respect and care, and endeavours to address their concerns as soon as practicable   On top of this, we seek to continuously improve our standards, consistent with best industry practices and prevailing legislations.

  • How can you ensure the quality of services provided?

    At Holicare, we endeavour to provide our clients with the best available services by ensuring that only highly qualified professionals work with us.

  • Does Holicare provide services outside of Melbourne?

    At the moment, Holicare is concentrated in the greater Melbourne area, Geelong, Ballarat, Shepparton and Bendigo.

  • Can you design a specific package for a client apart from what you currently offer?

    Yes, at Holicare we pride ourselves on being flexible with a range of services so that we can address each client’s individual needs and circumstances.  We will gladly create a specific package for you based on your instructions.

  • Can I choose my support worker?

    At Holicare, we value your personal choices and before services are commenced, your professional care coordinator visits you for a home evaluation and assessment.  The information collected is designed to help select the services you need as well as the right support worker to match your requirements.

  • How are Holicare's support workers selected?

    Our founder has been providing nursing services for 28 years, so we understand what makes a quality support worker.  Each of our support workers are compassionate people with a heart for seniors and those with disability.  They are all subject to a rigid screening and training process which includes criminal and abuse background investigations.

  • How soon can Holicare in-home services begin?

    Once your needs assessment is completed, we can commence our services immediately.  We endeavour to provide a reliable, compassionate and affordable care on your timeframe, according to your needs.

  • Who can benefit from in-home care?

    Anyone who needs assistance to independently function at home can benefit from in-home care. At Holicare, you can get as little as an hour of assistance or as much as 24 hours per day, depending on your specific needs.